Questions & Answers about your order

Shipping costs for end customers

How are the shipping costs calculated?

Shipping costs vary depending on the country and the weight and size of the item:

  • Standard shipping for small and light items
  • Bulky goods shipping for large or heavy items (e.g. outboard motors, batteries, etc.)

Downloadable items & warranty extensions are completely free of shipping costs and are sent by e-mail.


For deliveries to islands, we charge a flat shipping fee of €120 per order.


  • Germany

    Standard shipping: €9.90 incl. VAT per order

    Bulky goods shipping: €39.90 incl. VAT per order

  • Austria, Belgium, Czech Republic, France, Luxembourg
     

    Standard shipping: €12.90 incl. VAT per order

    Bulky goods shipping: €49.90 incl. VAT per order

  • Estonia, Latvia, Lithuania, Hungary, Poland, Spain, Switzerland, Italy
     

    Standard shipping: €12.90 incl. VAT per order

    Standard shipping: €59.90 incl. VAT per order

  • Bulgaria, Finland, Greece, Ireland, Northern Ireland, Croatia, Portugal, Romania, Slovenia, Slovakia
     

    Standard shipping: €12.90 incl. VAT per order

    Bulky goods shipping: €69.90 incl. VAT per order


    Delivery times & countries

    Where does Torqeedo ship to and when will the goods usually arrive?

    Torqeedo delivers to end customers in the countries listed below. Exceptions may be certain islands for which we cannot offer standard shipping. If you still wish to ship to these destinations, we will be happy to provide you with an individual offer.

    The transport time depends on where the package is to be delivered. Most of our motors are shipped as bulky and dangerous goods. This can lead to slightly longer delivery times. The exact delivery time will be announced by the respective forwarding agent.

    • Countries
      Country Transport times in working days
      Belgium 3 to 5
      Bulgaria 5 to 8
      Denmark 4 to 7
      Finland 5 to 8
      Sweden 5 to 8
      Germany up to 5
      Estonia 5 to 8
      France 3 to 5
      Ireland 4 to 7
      Croatia 4 to 7
      Latvia 5 to 8
      Lithuania 5 to 8
      Luxembourg up to 5
      Austria up to 5
      Portugal 4 to 7
      Romania 4 to 7
      Switzerland up to 5
      Slovakia 3 to 5
      Slovenia 4 to 7
      Spain 4 to 7
      Czech Republic 3 to 5
      United Kingdom 4 to 7
      Netherlands 3 to 5

    Shipping partners

    Who delivers my ordered goods?

    Our products are shipped with UPS, TNT or DHL. In addition, we have a large network of logistics partners (e.g. Ascherl, Heppner, etc.). We deliver our spare parts with UPS. Dangerous goods transports are carried out by DHL or Dachser.


    Payment options at Torqeedo

    How can I pay?

    We currently offer the following payment options:

    • Bank transfer: When paying in advance, an order confirmation with our bank details will be sent to your specified e-mail address.
    • Credit card: We accept Visa and Mastercard.
    • Paypal
    • Invoice: Only for Torqeedo dealers.

    During the ordering process, the payment methods available for your purchase will be displayed. These depend, among other things, on your country, the order size and the delivery address.

     

    If you have any further questions, please contact us.

     

    Thank you!

     

    Your Torqeedo team.