Frequently asked questions
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What mounting options are available?
All models:
- Hobie kayak: We recommend the Hobie product “evolve” (available from Hobie dealers).
- Grabner kayak: Please use the Grabner installation kit.
- Prijon kayak: Please use the Prijon rudder attachment.
- Poucher folding boats: Please use the motor bracket developed by Poucher.
- All other kayaks: The Ultralight motor can be mounted on almost any kayak with the bracket supplied. -
How long does the battery take to charge?
All models:
This depends on the solution chosen:
- Batteries up to 2015: 12V charging voltage (charger 1127-00; 40W)
- Batteries from 2015: 12V - 36V charging voltage (charger 1133-00; 90W)
If you have an exchangeable battery on board, you can get moving again immediately.
Alternatively, you can connect a solar charging panel (accessory), which even allows you to charge while you are sailing. -
How does solar charging work?
All models:
Unfold or roll out the solar charging panel, connect it to the waterproof connector on the Travel and off you go.
You can solar charge while you are on the move, while the engine is running or on land. -
You can solar charge while you are on the move, while the engine is running or on land.
If the red battery LED is flashing, the battery is currently being charged.
If the red battery LED is on permanently, the battery is charged to 100%. The charger can then be disconnected. -
What is the service life of the lithium batteries?
All models:
- The service life of the lithium battery is more or less independent of the number of charging cycles. There is also no memory effect, which means you can fully recharge it after every trip no matter what charge level the display shows.
- In general, it can be assumed that there will be a capacity loss of about four percent per year for lithium batteries. However, if the battery is permanently exposed to high heat and fully charged, this process is accelerated.
- Eight years after the date of manufacture, your battery must be taken to a Torqeedo Service Centre for inspection (see battery sticker). -
What is the best way to store the batteries?
Over the winter (up to six months), the batteries must be unplugged and stored with a charge level of 50 percent. The charge level should be checked every eight weeks, and if it has dropped, the batteries must be recharged to 50 percent.
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Can the motor batteries also be used for other purposes, e.g. camping?
No, because the battery electronics are designed for Torqeedo products.
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Can the Ultralight motor be connected to the steering?
All models:
Yes, the Ultralight motor can be connected to the steering system of your kayak. To do this, follow the instructions for your kayak and our assembly instructions. -
What happens if my kayak capsizes?
Ultralight 403 AC & 403 A:
- If the kayak capsizes, the motor stops automatically to prevent injury – provided you are wearing the emergency stop magnetic chip on your wrist or on the life jacket you put on.
- The motor will only run when the emergency stop magnetic chip is placed in its designated position on the remote throttle.
- If you go overboard, the emergency stop magnetic chip goes with you – and the motor stops immediately.
Overview of error codes with possible solutions
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E03 / E04 - Position sensor (Ultralight only)Cause: The motor has switched off / The motor cannot start because the position sensor in the Ultralight has detected an angle of more than 90°. The angle of 90° applies in any tilt direction.
Solution: If the system is switched on, switch it off completely using the ON button. Tilt the motor down. Then (re)start the entire system with the ON button. If the problem persists, tap the motor with your hand to loosen any sensors that are stuck. -
E21 / E22 / E23 – Remote throttle calibrationCause: After a software update, the calibration of the remote throttle may have been deleted, the magnetic sensor may be disrupted or the value of the magnetic sensor may be out of range.
Solution: Attempt to recalibrate:
1. Press and hold the CAL button for 10 seconds. “cal up” appears on the display.
2. Set the throttle lever to full throttle forward.
3. Press the CAL button. “cal stp” appears on the display.
4. Set the throttle lever to the middle (stop) position.
5. Press the CAL button. “cal dn” appears on the display.
6. Set the throttle to full throttle reverse.
7. Press the CAL button.
If the calibration was not successful, please contact Torqeedo Service.
Video: https://www.youtube.com/watch?v=cN1Z5RORCr0 -
E30 – Motor communication errorCause: Communication between the master and the motor has been interrupted or cannot be re-established. The error only occurs if either the engine is already running or the user gives a drive command via the tiller or remote throttle.
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray.
In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE -
E32 – Remote throttle communication errorCause: The communication between the master and the remote throttle was interrupted.
Solution: Check data cables and plugs for corrosion after switching off the system. If corrosion is visible, clean the plugs and cables with contact spray.
In addition, check the pins on the connectors to see if they are bent or broken off.
Video: https://www.youtube.com/watch?v=b_wS4llUBzE
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E43 – Battery flatCause: Battery is flat.
Solution: Fully charge the battery.
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E45 – Motor boardCause: The engine stopped due to a defect in the engine board.
Solution: Contact service partner.
Technical data
Technical data | Ultralight 403 A/AC | Ultralight 1103 AC |
---|---|---|
Input power in watts | 400 | 1,100 |
Propulsive power in watts | 180 | 540 |
Comparable petrol outboards (shaft power) |
1 HP | 3 HP |
Comparable petrol outboards (thrust) |
2 HP | 4 HP |
Max. total efficiency in % | 45 | 49 |
Static thrust in lbs* | 33 | 70 |
Integrated battery (Li ion) in Wh | 320 (A) / 915 (AC) | 915 |
Nominal voltage in V | 29.6 | 29.6 |
Final charging voltage in V | 33.6 | 33.6 |
Total weight in kg | 8.8 (A) / 11.0 (AC) | 15.3 |
Motor weight without battery in kg | 5.0 | 9.3 |
Weight of integrated battery in kg | 3.8 (A) / 6.0 (AC) | 6.0 |
Shaft length in cm | 48 | 51 |